Terms of cooperation
Alpha Industries USA is represented in Europe by Alpha Industries Europe with its registered office in Germany. Noverom TC is the exclusive agent of Alpha Industries in Poland, therefore, all transactions are conducted through us.
Terms of cooperation are very convenient and support financing of purchases.
Noverom TC is the exclusive agent of Alpha Industries in Poland, which means that:
- We are responsible for the whole Polish market, and we are the only company accepting orders on behalf of Alpha Industries Europe with its registered office in Germany,
- Alpha executes deliveries for orders placed solely via our company,
- The seller and issuer of invoices is Alpha Industries Europe.
- For each season (spring/summer, autumn/winter), we take pre-orders based on samples and catalogues, ca. 5-6 months in advance of the delivery time, which allows for:
- Having the full choice (in terms of product range, sizes, colors),
- Selection of a convenient delivery date,
- Lower prices,
- Possibility of payment deferral by up to 60 days (after the factoring bank grants a credit limit),
- Stable cooperation, certainty of deliveries, etc.
- It is possible to make additional orders throughout the season (although within a limited range) at higher prices (re-orders – see the price list).
- The minimum order value is EUR 250.00.
- Costs of delivery are covered by Alpha.
- Goods are delivered from a warehouse in Germany. The delivery time for re-orders is 3-4 days after the order date.
- For payments within 10 days, a 2% discount is granted.
- Possible complaints regarding quality are considered based on photos of discovered defects, sent by e-mail with a short description. Defective goods are replaced or, if there is a shortage at the warehouse, a credit note is issued.